质量投诉及质量异议工作规范
一、目的
WEIBAOZHENGBENGONGSIDECHANPINZHILIANGHEJISHIYOUXIAODECHULIGEZHONGZHILIANGTOUSUHEZHILIANGYIYI，JIANSHAOYINZHILIANGWENTIYINQIDESUNSHI。
二、范围
BENBIAOZHUNSHIYONGYUBENGONGSICHANPINCONGYUANCAILIAODAOCHENGPINDEQUANGUOCHENG，BAOKUOGUKEDUIBENGONGSICHANPINZHILIANGDEXINXIFANKUI。
三、工作程序
ANFAXIANZHILIANGWENTIBUMENFENWEISANZHONG：SHANXILANSHENGGANGTIEYOUXIANGONGSI：XIANGONGZIGANG XIANCAOGANG XIANJIAOGANG XIANHXINGGANG
1、CANGCHUBUCANGCHUBUFAXIANRUKUYUANCAILIAOCUNZAIZHILIANGWENTISHIYINGJISHITIQIZHIPINGUANBU，PINGUANBUPANDINGZHILIANGWENTIHOUTIQIZHILIANGTOUSUXINXIZHICAILIAOGONGYINGSHANG，DAIYIYICHULIWANHOUJIANGCHULIJIEGUOYITONGZHISHUXINGSHIFAFANGXIAOSHOU、CANGCHU、SHENGCHANJIHUAGEYIFENBEIAN。GEJIAGONGCHEJIANYOUSHENGCHANJIHUAXIADAJIAGONGJIHUASHI,ZHUMING“ZHILIANGYIYIYICHULI”ZIYANG。
2、SHENGCHANBU：ANTOUSUFENWEILIANGZHONG
(1)SHENGCHANSHIFAXIANYUANCAILIAOYOUZHILIANGWENTI。CILEIZHILIANGWENTISHENGCHANCAOZUORENYUANTICHUZHIPINGUANBU。JINGPINGUANBUPANDINGHOUTIQIZHILIANGTOUSUXINXIZHIGONGYINGSHANGCHULI。CHULIJIEGUOYITONGZHISHUXINGSHIFAFANGSHENGCHANJIHUAYIFENBEIAN。GEJIAGONGCHEJIANYOUSHENGCHANJIHUAXIADAJIAGONGJIHUASHI,ZHUMING“ZHILIANGYIYIYICHULI”ZIYANG。
(2) SHENGCHANSHIFASHENGZHILIANGSHIGUZAOCHENGCHANPINFASHENGZHILIANGWENTI。CILEIZHILIANGWENTIYOUPINGUANBUPANDINGCHULI，HUITONGXIANGGUANBUMENFENXIYUANYIN。
KEHUTICHUDEZHILIANGYIYI。YUDAOCILEIWENTI，YIYIDEJIESHOUDANWEIYAOJIANGYIYIJISHIJIAOPINGUANBU。YOUPINGUANBUPANDINGZHILIANGWENTIDEXINGZHI，RUWEIYUANCAILIAOZHILIANGWENTI，ZEYOUPINGUANBUCHULI、GONGYINGBUYUGONGYINGSHANGXIEDIAO，PINGUANBUCHULIWANHOU,MEIYUEJIANGJIEGUOHUIZONGSHANGBAOZHUGUANLINGDAO;RUSUNSHIJIAODA，YIYILIANGJIAODUO，YINGLIJIQINGSHIHOUZAICHULI;RUWEIBENGONGSISHENGCHANJIAGONGZAOCHENGDEZHILIANGWENTI，YOUPINGUANBUCHULI，TONGSHIYUJISHUBUYIQIFENXIYUANYIN。
