质量投诉及质量异议工作规范
一、目的
WEIBAOZHENGBENGONGSIDECHANPINZHILIANGHEJISHIYOUXIAODECHULIGEZHONGZHILIANGTOUSUHEZHILIANGYIYI,JIANSHAOYINZHILIANGWENTIYINQIDESUNSHI。
二、范围
BENBIAOZHUNSHIYONGYUBENGONGSICHANPINCONGYUANCAILIAODAOCHENGPINDEQUANGUOCHENG,BAOKUOGUKEDUIBENGONGSICHANPINZHILIANGDEXINXIFANKUI。
三、工作程序
ANFAXIANZHILIANGWENTIBUMENFENWEISANZHONG:SHANXILANSHENGGANGTIEYOUXIANGONGSI:XIANGONGZIGANG XIANCAOGANG XIANJIAOGANG XIANHXINGGANG
1、CANGCHUBUCANGCHUBUFAXIANRUKUYUANCAILIAOCUNZAIZHILIANGWENTISHIYINGJISHITIQIZHIPINGUANBU,PINGUANBUPANDINGZHILIANGWENTIHOUTIQIZHILIANGTOUSUXINXIZHICAILIAOGONGYINGSHANG,DAIYIYICHULIWANHOUJIANGCHULIJIEGUOYITONGZHISHUXINGSHIFAFANGXIAOSHOU、CANGCHU、SHENGCHANJIHUAGEYIFENBEIAN。GEJIAGONGCHEJIANYOUSHENGCHANJIHUAXIADAJIAGONGJIHUASHI,ZHUMING“ZHILIANGYIYIYICHULI”ZIYANG。
2、SHENGCHANBU:ANTOUSUFENWEILIANGZHONG
(1)SHENGCHANSHIFAXIANYUANCAILIAOYOUZHILIANGWENTI。CILEIZHILIANGWENTISHENGCHANCAOZUORENYUANTICHUZHIPINGUANBU。JINGPINGUANBUPANDINGHOUTIQIZHILIANGTOUSUXINXIZHIGONGYINGSHANGCHULI。CHULIJIEGUOYITONGZHISHUXINGSHIFAFANGSHENGCHANJIHUAYIFENBEIAN。GEJIAGONGCHEJIANYOUSHENGCHANJIHUAXIADAJIAGONGJIHUASHI,ZHUMING“ZHILIANGYIYIYICHULI”ZIYANG。
(2) SHENGCHANSHIFASHENGZHILIANGSHIGUZAOCHENGCHANPINFASHENGZHILIANGWENTI。CILEIZHILIANGWENTIYOUPINGUANBUPANDINGCHULI,HUITONGXIANGGUANBUMENFENXIYUANYIN。
KEHUTICHUDEZHILIANGYIYI。YUDAOCILEIWENTI,YIYIDEJIESHOUDANWEIYAOJIANGYIYIJISHIJIAOPINGUANBU。YOUPINGUANBUPANDINGZHILIANGWENTIDEXINGZHI,RUWEIYUANCAILIAOZHILIANGWENTI,ZEYOUPINGUANBUCHULI、GONGYINGBUYUGONGYINGSHANGXIEDIAO,PINGUANBUCHULIWANHOU,MEIYUEJIANGJIEGUOHUIZONGSHANGBAOZHUGUANLINGDAO;RUSUNSHIJIAODA,YIYILIANGJIAODUO,YINGLIJIQINGSHIHOUZAICHULI;RUWEIBENGONGSISHENGCHANJIAGONGZAOCHENGDEZHILIANGWENTI,YOUPINGUANBUCHULI,TONGSHIYUJISHUBUYIQIFENXIYUANYIN。